passwords and sign in

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jacdales
Member
Posts: 844
Joined: 18 Jul 2013, 13:07
First Name: Jackie
Dog #1: Hamish
is a: P/S Mini Dog
Born: 28 May 2013
Dog #2: Suzi
is a: P/S Mini Bitch
Born: 13 Jun 2017
Dog #3: Elle welsh terrier
Born: 28 May 2006
Location: Peterborough

passwords and sign in

Post by jacdales » 02 Jun 2018, 22:37

Hi.

I had to change my password after you updated the web site. I can get in on my main computer nut everytime I try on my wee lap top it says the password is wrong and if I ask for it to be reset it says it cannot find an email for me Not sure what to do next?

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zeta1454
Moderator
Posts: 3654
Joined: 19 May 2011, 16:58
First Name: Leigh
Dog #1: Magic
is a: P/S Mini Bitch
Born: 20 Apr 2010
Dog #2: Trilby
is a: P/S Mini Bitch
Born: 15 Mar 2012
Dog #3: Pip
Born: 21 Feb 2014
is a: P/S Mini Bitch
Location: North Yorkshire

Re: passwords and sign in

Post by zeta1454 » 03 Jun 2018, 16:43

Can you send a PM or email to Dean (Dinkum) one of the admins who may be able to help you.? Sorry I am not very good with technological issues!
Dogs are not our whole life, but they make our lives whole. ~Roger Caras

Magic - Silversocks Sharade at Darksprite
Trilby - Darksprite Rosa Bud

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Dinkum
Tech Team
Posts: 2513
Joined: 10 Jan 2011, 12:47
First Name: Dean
Dog #1: Rupert
is a: Black Mini Dog
Born: 24 Dec 2010
Dog #2: Watson
is a: Black Mini Dog
Born: 21 Feb 2012
Location: Tunbridge Wells, Kent

Re: passwords and sign in

Post by Dinkum » 04 Jun 2018, 09:00

jacdales wrote:
02 Jun 2018, 22:37
Hi.

I had to change my password after you updated the web site. I can get in on my main computer nut everytime I try on my wee lap top it says the password is wrong and if I ask for it to be reset it says it cannot find an email for me Not sure what to do next?
Hi Jackie

It is possible that you have your old password saved on your small laptop and are changing the password on the PC. I would suggest logging into your PC and confirming that you can log in. Then log into your account on the laptop using exactly the same login details as you used on the PC. This should then update your password on the laptop and you can continue as normal.

Dean
Dean & Jolyon
Rupert, black mini born 24/12/10
Watson, black mini born 21/02/12

I offer my advice freely, but I am not an expert, breeder, groomer or behaviourist. It is simply my experience of raising pups in a way that seems to make sense.

User avatar
jacdales
Member
Posts: 844
Joined: 18 Jul 2013, 13:07
First Name: Jackie
Dog #1: Hamish
is a: P/S Mini Dog
Born: 28 May 2013
Dog #2: Suzi
is a: P/S Mini Bitch
Born: 13 Jun 2017
Dog #3: Elle welsh terrier
Born: 28 May 2006
Location: Peterborough

Re: passwords and sign in

Post by jacdales » 04 Jun 2018, 20:47

Thankyou I deleted all the saved passwords on laptop changed my password on computer and got in on laptop. New laptop new broadband nightmare thank goodness my furry friends keep me calm

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