Log in errors

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Tech Team
Posts: 2519
Joined: 10 Jan 2011, 12:47
First Name: Dean
Dog #1: Rupert
is a: Black Mini Dog
Born: 24 Dec 2010
Dog #2: Watson
is a: Black Mini Dog
Born: 21 Feb 2012
Location: Tunbridge Wells, Kent

Log in errors

Post by Dinkum » 07 Oct 2018, 11:04

Hello everyone

We seem to be having a random problem with logging in errors. Members are putting in the correct details but the system will not let them log in. I have not experienced this myself and don't have enough information to replicate the problem. It may have something to do with the upgrades that were done in May 2018. There is another version update due and I will attempt that in November when I have more time.

Some members are concerned, when they cannot log in, that they have been blocked. This is not the case. Before any member is blocked, you will receive a warning and an explanation of why we think a block is necessary. We do not randomly block members and it will have to be a very serious infringement for that to happen.

If you do have problems logging in, check your password. It may have saved for the old site that started http://. The site runs securely now on https:// and that may cause some problems with older browsers and bookmarks. You may also want to clear your cookies if the problem persists.

If you have problems, please post a detailed explanation of what you were doing below and I will have a look at it. The more information I have, the easier it is to replicate the issues.
Dean & Jolyon
Rupert, black mini born 24/12/10
Watson, black mini born 21/02/12

I offer my advice freely, but I am not an expert, breeder, groomer or behaviourist. It is simply my experience of raising pups in a way that seems to make sense.

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